Frequently asked questions… What method of cleaning do you use? Why do you charge by the square foot? Other companies charge by the room – can’t you give me a price by the number of rooms in my home? I have my room measurements – can you give me a price for the cleaning? How long does it take for my carpets to dry? Can you remove the dog urine and stain from the carpet? I heard that I should wait as long as possible before having my carpet cleaned, because it will get dirty faster. How do I know if my carpet or upholstery is really worth cleaning? Do I have to be home to have the carpet cleaned? Do I have to move all the furniture out of the rooms to be cleaned? Are you able to remove cigarette smell? Does cleaning remove the stain protection that was on the carpet & upholstery when I bought it? Should I vacuum before you clean? Can you clean my wool carpeting? How important is carpet & fabric protector and why do I need it? How often do I need to vacuum my carpet & upholstery? I heard that having my carpets cleaned could cause my child to become ill. How often should I have my carpet & upholstery cleaned? Why do you seem to be so high priced compared to coupon advertisers? What should I do to get ready for the cleaning? I am chemically sensitive-will your products affect me? Are the cleaning agents that you use safe for my kids and pets? What method of cleaning do you use? We have all 5 cleaning methods and utilize the best one for your carpet, soil condition and results desired. Usually, the method of cleaning we use is called hot water extraction otherwise known as steam cleaning. We only use truck-mounted units. This method is the one required by major carpet manufacturers to fulfill the warranty requirements. Return to FAQ Menu Why do you charge by the square foot? We want to insure that you are getting the best value for your money. By having our carpet inspector come to your home we will be able to provide you with an exact quote before the technician arrives. Some rooms may require wall to wall cleaning while other rooms may only require traffic areas. By having our inspector give you a carpet audit, you can choose the best value for your home. Return to FAQ Menu Other companies charge by the room – can’t you give me a price by the number of rooms in my home? To provide you with a price for carpet cleaning involves several things: the degree of soiling, deep or light, the type of carpet and the square footage. If you have a room that has 450 square feet and 2 rooms that only have 100 square feet – you shouldn’t have to pay the same price for each room. Return to FAQ Menu I have my room measurements – can you give me a price for the cleaning? Yes, I can give you a price over the phone, but the price that I quote will be just a ball park figure. There are several factors that go into an inspection that I cannot provide with a phone quote. We offer several cleaning packages and our inspector will be able to determine with you the best value for your home. He will be able to identify areas that do not need a cleaning and save you money. Return to FAQ Menu How long does it take for my carpets to dry? Our technician will provide you some after cleaning guidelines to have your carpets dry ASAP. The carpets will usually be dry in 12-24 hours. The weather is the factor here. We do ask that you limit major foot traffic until the carpet is dry. If you need to have the carpet dry sooner, for an additional charge we can speed dry the carpet. Return to FAQ Menu Can you remove the dog urine and stain from the carpet? Urine can be a complicated cleaning procedure depending upon the degree of urine contamination in the carpeting. If the degree is light, we can usually take care of that with a topical treatment to neutralize the pet urine and we are usually successful at removing the urine stain. If the degree is heavy, our carpet inspector will be able to give you options for the best available method of removal of the urine. Return to FAQ Menu I heard that I should wait as long as possible before having my carpet cleaned, because it will get dirty faster. About 20 years ago, when in home carpet cleaning first began, the most popular cleaning method was Shampoo. The shampoo left a sticky residue that did cause resoiling. The method of cleaning that we use does not leave a residue, so your carpet will be free of dirt attracting residues. Return to FAQ Menu How do I know if my carpet or upholstery is really worth cleaning? Our inspector sent to your home will be able to give you an audit of the condition of your carpet and upholstery and provide recommendations. If we feel the results will be less than what we would be proud of or would fall short of your expectations, we won’t ask you to waste money on the cleaning. Return to FAQ Menu Do I have to be home to have the carpet cleaned? Our company is licensed and bonded and has been working in this area for over 30 years. We often have our clients leave a key under the mat and our technician can lock the key inside upon completion of the job. If you like, I can take a credit card number over the phone (for safety reasons it is not wise to call on a cell phone and leave a card number), and the technician will leave a bill for you. Return to FAQ Menu Do I have to move all the furniture out of the rooms to be cleaned? No, you don’t. We can take care of everything for you. We provide several levels of service so you may choose just the service you need. Our technicians can do a complete wall to wall cleaning, moving the furniture, cleaning behind it, and replacing the furniture on protective blocks or tabs. Anything that you do not want moved, we can clean around it. If we are moving furniture, we ask that you remove lamps, plants, and clear surfaces of any furniture to be moved. The carpet inspector and you can discuss which items you would like to have moved. Return to FAQ Menu Are you able to remove cigarette smell? I would recommend our carpet inspector give you a complete audit of the home for the best results of removing the smoke smell. But to give you a general idea, we can clean and deodorize the carpeting with a product designed to remove smoke smell. Keep in mind that there are other factors involved than just the carpeting. The drapes and furniture will have smoke in them. The walls and ceiling also may have a layer of smoke residue. So for a complete smoke removal our inspector will assess your specific situation and then the two of you can map a plan of attack. Return to FAQ Menu Does cleaning remove the stain protection that was on the carpet & upholstery when I bought it? Our technicians have been schooled in proper cleaning methods and products. The cleaners that we use are designed to gently remove traffic lanes and general soiling, without affecting the stain resistant qualities that are built into the carpet. The stain guard protection does wear off with vacuuming and foot traffic and we do recommend that you have the stain guard reapplied to renew the protection. Return to FAQ Menu Should I vacuum before you clean? We always pre-vacuum with our commercial vacuums even if you’ve done it before we arrive. Return to FAQ Menu Can you clean my wool carpeting? Yes we can. The wool carpeting does require specialized cleaners and techniques. Our technicians are fully trained in the cleaning procedures for wool. Rest assured, we can clean your wool carpeting. Return to FAQ Menu How important is carpet & fabric protector and why do I need it? It is a product that is applied to help keep your carpets and furniture stay cleaner longer. It wears off with vacuuming and everyday use. Many manufacturers recommend it be applied after each cleaning. Return to FAQ Menu How often do I need to vacuum my carpet & upholstery? The EPA suggests vacuuming at least twice a week in traffic areas and in other areas weekly. Vacuuming is key to helping your carpet stay in good condition. Upholstery should be vacuumed twice a month. Return to FAQ Menu I heard that having my carpets cleaned could cause my child to become ill. Carpet cleaning is one of many possibilities that was studied. There has been much research done on Kawasaki syndrome and there has been no cause found for the illness.(REF Current Medical Literature: Infectious Diseases 1994;8) We do recommend that the children stay off of wet carpeting. Return to FAQ Menu How often should I have my carpet & upholstery cleaned? Carpet manufacturers require the carpet to be cleaned in the first 12-18 months to qualify for warranty. Depending on use, we recommend once a year for carpet and every 2-3 years for upholstery. Return to FAQ Menu Why do you seem to be so high priced compared to coupon advertisers? Many coupon advertisers are known for their bait-and-switch and tactics. They advertise one price, and upon arriving to your home, the price rapidly increases to much more than you anticipated. With us, you will get honest pricing right up front. No sales gimmicks, no hidden costs, no bait-and-switch. We carry the strongest guarantee of any company in Northern California – You’ll get the most thorough cleaning ever seen, or it’s free! We don’t cut corners-we clean them. We’ll take the time needed to clean every square inch thoroughly. You’ll even see us on our hands and knees as we remove filtration soiling along the edges of walls and stairs. We only will send a uniformed, trained and certified technician to your home. We are fully, licensed, bonded and insured. Return to FAQ Menu What should I do to get ready for the cleaning? We recommend that you clear furniture to be moved of lamps, plants, and breakables. If you have a bookcase, china closet, or china hutch that you would like to have cleaned under we ask that you have it unloaded. Or we can clean around it. Also, we ask that you keep pets and children out of the work area for their protection. Return to FAQ Menu I am chemically sensitive-will your products affect me? We have attended several seminars and classes to understand and provide for the needs of our chemically sensitive clients. We have products and procedures specially designed to accommodate your needs. The more we know about your sensitivity the more we can customize our service for you. Return to FAQ Menu Are the cleaning agents that you use safe for my kids and pets? Our main focus is providing a healthy indoor environment. We continue to test and utilize the latest in environmentally safe products and methods for your health. Our aim is to leave the area residue free. However, we recommend you keep children and pets away from the area until it is completely dry at which time there is virtually no possibility of any unforeseen reaction. Return to FAQ Menu If you have a question that has not been addressed here, please feel free to call us directly for an answer (916)483-7400. If we don’t know the answer, we’ll find it for you.

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